Data Protection

jbaji Privacy Policy

Your privacy matters to us. This policy explains exactly what personal data jbaji collects, why we collect it, how we use it, and the rights you have over your own information as a player in Bangladesh.

Last updated: 1 January 2025

Our Privacy Commitments to You

Six core principles that guide how jbaji handles your personal data — every single day.

End-to-End Encryption

Every piece of data you send to jbaji — from your login credentials to your payment details — is protected by industry-standard TLS encryption. Your information is never transmitted in plain text, ever.

No Data Selling — Ever

jbaji does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used solely to operate your account and improve your experience on our platform.

You Control Your Data

You have the right to access, correct, and request deletion of your personal data at any time. jbaji makes it straightforward to exercise these rights — just contact our support team and we'll handle it promptly.

Minimal Data Collection

jbaji only collects the data we genuinely need to operate your account, process transactions, and comply with legal obligations. We don't collect data for the sake of it — if we don't need it, we don't ask for it.

Clear Retention Limits

We don't hold onto your data indefinitely. jbaji retains personal data only for as long as necessary to fulfil the purpose it was collected for, or as required by applicable law. Once the retention period ends, data is securely deleted.

Breach Notification

In the unlikely event of a data breach that affects your personal information, jb aji will notify you as quickly as possible — within 72 hours of becoming aware of the incident. We take data security seriously and act fast when it matters.

1 Overview

jbaji ("we", "us", "our") is committed to protecting the privacy of every player who uses our platform at jbaji.club and the jbaji mobile application. This Privacy Policy explains how we collect, use, store, and protect your personal data when you register, play games, make transactions, or interact with any part of the jbaji platform.

This policy applies to all users of jbaji, including registered players, visitors to our website, and anyone who contacts our support team. By using jbaji, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

If you have questions about how jbaji handles your personal data, or if you wish to exercise any of your data rights, please contact us at [email protected] at any time.

Plain language summary: This policy tells you what data jbaji collects about you, why we need it, who we might share it with, and what you can do if you want to see, change, or delete it. We keep things transparent — no hidden data practices.

2 Data We Collect

jbaji collects only the personal data that is necessary to provide you with a safe, functional, and enjoyable gaming experience. The categories of data we collect include:

Category Examples Purpose
Identity Data Full name, date of birth, national ID number Account verification and age confirmation
Contact Data Mobile number, email address Account communication and support
Financial Data bKash / Nagad / Rocket account number, transaction history Processing deposits and withdrawals
Technical Data IP address, device type, browser, operating system Security, fraud prevention, platform optimisation
Usage Data Games played, bet amounts, session duration, login times Responsible gaming monitoring and personalisation
Communications Data Support chat logs, emails sent to jbaji Customer service and dispute resolution

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

3 How We Collect Your Data

jbaji collects your personal data through the following means:

  • Direct interactions: When you register an account, complete your profile, make a deposit or withdrawal, contact support, or respond to a survey.
  • Automated technologies: When you use the jbaji website or app, we automatically collect technical and usage data via cookies, server logs, and similar tracking technologies.
  • Third-party providers: We may receive data from payment processors (bKash, Nagad, Rocket) and identity verification services when you complete a transaction or KYC check.
  • Publicly available sources: In limited circumstances, we may verify information against publicly available records to confirm your identity or detect fraud.

No surprise data collection: jbaji does not purchase data lists or collect your data from social media platforms. Everything we know about you comes directly from your interactions with our platform or from the payment and verification providers you use to transact with us.

4 How We Use Your Data

jbaji uses your personal data for the following purposes. We will never use your data for a purpose that is incompatible with the reason it was originally collected.

  • Account management: To create, maintain, and secure your jbaji account.
  • Transaction processing: To process deposits, withdrawals, and bonus payments accurately and securely.
  • Identity verification: To confirm your age and identity in compliance with our legal obligations.
  • Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
  • Responsible gaming: To monitor gaming patterns and intervene where there are signs of problem gambling behaviour.
  • Customer support: To respond to your enquiries, resolve disputes, and improve our support services.
  • Platform improvement: To analyse usage patterns and improve the performance, design, and features of jbaji.
  • Legal compliance: To meet our obligations under applicable laws and regulations.
  • Marketing communications: To send you promotional offers and updates — only where you have given your consent, and you can opt out at any time.

6 Data Sharing

jbaji does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle it securely and in accordance with this Privacy Policy.

  • Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions.
  • Identity verification providers: Third-party KYC services may receive your identity documents to verify your age and identity when required.
  • Fraud prevention services: We may share technical data with fraud detection providers to protect the platform and its users.
  • Legal authorities: We may disclose your data to law enforcement or regulatory bodies where required by law or in response to a valid legal request.
  • Business transfers: In the event of a merger, acquisition, or sale of jbaji, your data may be transferred to the new entity, subject to the same privacy protections described in this policy.

Your data stays in safe hands: Every third party that receives your data from jbaji is bound by a data processing agreement that requires them to protect your information and use it only for the specific purpose for which it was shared.

7 Data Retention

jbaji retains your personal data for as long as your account is active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations. Specific retention periods include:

  • Account data: Retained for the duration of your account and for up to five years after account closure, as required by anti-money laundering regulations.
  • Transaction records: Retained for a minimum of five years from the date of the transaction.
  • Support communications: Retained for up to three years from the date of the last interaction.
  • Technical and usage data: Retained for up to 24 months from the date of collection.
  • Marketing consent records: Retained until you withdraw consent, plus one year thereafter for compliance purposes.

When data is no longer required, jbaji securely deletes or anonymises it so that it can no longer be linked to you as an individual.

8 Security Measures

jbaji takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration. These measures include:

  • TLS (Transport Layer Security) encryption for all data transmitted between your device and jbaji servers.
  • AES-256 encryption for sensitive data stored in our databases.
  • Multi-factor authentication options for player accounts.
  • Regular security audits and penetration testing of our platform infrastructure.
  • Strict access controls — only authorised jbaji staff with a legitimate need can access personal data.
  • Staff training on data protection and security best practices.

While jbaji takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

9 Your Data Rights

As a jbaji player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] — we aim to respond within 30 days.

Right of Access

Request a copy of all personal data jbaji holds about you.

Right to Rectification

Ask us to correct any inaccurate or incomplete data we hold.

Right to Erasure

Request deletion of your personal data, subject to legal retention obligations.

Right to Object

Object to processing based on legitimate interests, including direct marketing.

Right to Restriction

Ask us to restrict processing of your data in certain circumstances.

Right to Portability

Receive your data in a structured, machine-readable format.

10 Cookies

jbaji uses cookies and similar tracking technologies on our website and app to improve your experience, keep you logged in, and understand how players use our platform. The types of cookies we use include:

  • Essential cookies: Required for the platform to function — including session management and security tokens. These cannot be disabled.
  • Functional cookies: Remember your preferences, such as language settings and display options.
  • Analytics cookies: Help us understand how players navigate jbaji so we can improve the platform. Data collected is aggregated and anonymised.
  • Marketing cookies: Used only where you have given consent, to deliver relevant promotional content within the jbaji platform.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the jbaji platform.

11 Children's Privacy

jbaji is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on jbaji or provided us with personal data, please contact us immediately at [email protected]. We will investigate and delete any data relating to a minor as quickly as possible.

jbaji uses age verification measures during registration to prevent underage access. Any account found to belong to a person under 18 will be closed immediately and all associated data handled in accordance with our legal obligations.

12 Changes to This Policy

jbaji may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last updated" date at the top of this page. For significant changes, we will notify registered players via email or in-app notification at least seven days before the changes take effect.

We encourage you to review this Privacy Policy periodically. Your continued use of jbaji after any changes take effect constitutes your acceptance of the updated policy.

No surprises: We'll always be upfront about changes to how we handle your data. If a change significantly affects your rights or how we use your information, we'll make sure you know about it well in advance.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jbaji handles your personal data, please get in touch with our team. We take every privacy enquiry seriously and aim to respond within 30 days.

  • Email: [email protected]
  • Subject line for data requests: "Privacy Request – [Your Registered Mobile Number]"
  • Live Chat: Available 24/7 via the jbaji website and app

For responsible gaming concerns, please visit our dedicated Responsible Gaming page. For the full rules governing your use of jbaji, see our Terms and Conditions.

Safe & Secure Gaming

Play with Confidence on jbaji

Your data is protected, your transactions are encrypted, and your privacy is respected. Join thousands of players across Bangladesh who trust jbaji every day.

18+ By registering you confirm you have read and accepted our Privacy Policy and Terms and Conditions.